FAQ's
How long does it take to make my ornament?
Each ornament is custom-printed within 2–4 business days. We start production immediately after your order is placed.
When will my order arrive?
• Standard shipping within the USA takes 4– 7 business days.
• Express options are available at checkout.
• A live countdown to the Christmas delivery deadline is shown above on this page.
Can I preview my personalized design?
You’ll see a clear layout of your customization during checkout.
Can I change my order after placing it?
Because every ornament is printed especially for you, changes can only be made within 1 hour of ordering. After that, production begins immediately.
What happens if my ornament arrives damaged?
If your ornament arrives damaged, broken, or incorrectly printed, we will replace it free of charge.
Email us within 7 days of delivery with:
• Your order number
• A photo of the issue
• A photo of the packaging (if possible)
Do you accept returns?
Because each ornament is custom-printed, we do not accept returns on personalized items unless damaged or misprinted.
Non-personalized items (if ever offered) may be returned within 14 days.
Where do you ship?
We currently ship to the United States only to ensure fast holiday delivery.
What material are the ornaments made from?
All ornaments are made from premium coated ceramic — durable, glossy, and built to last for many Christmases.
 Do you offer bulk or family packs?
Yes — email us for bulk pricing for families, events, or organizations.
How do I contact support?
Email us anytime at:
📧 support@ornafystore.com
We reply within 24 hours, Monday–Friday (ET).